What are "navigators" and what is their purpose in the Virginia Marketplace?

Navigators serve a crucial role in the Virginia Marketplace by providing guidance to consumers who may be unfamiliar with health insurance options. Their primary focus is to assist individuals in understanding the complexities of health insurance, including different plans, benefits, and requirements. Navigators help consumers navigate the enrollment process, ensuring they can successfully apply for coverage that meets their health needs and budget.

By offering support, navigators aim to empower consumers to make informed decisions about their healthcare coverage. This is particularly important for those who may have limited experience with health insurance or the enrollment process, ensuring that everyone has access to necessary information and resources.

The other choices do not accurately describe the function of navigators. Marketing personnel or agents who sell policies have different objectives, primarily focused on promoting insurance products or facilitating sales rather than assisting consumers in navigating their options. Volunteers providing pamphlets at healthcare facilities may offer some helpful information but do not engage in the comprehensive support that navigators provide.