What is the primary function of a navigator in the Virginia Insurance Marketplace?

The primary function of a navigator in the Virginia Insurance Marketplace is to assist individuals in understanding their health insurance options. Navigators play a crucial role in helping consumers navigate the complexities of health insurance, particularly in the context of the Affordable Care Act. They provide information about different insurance plans, eligibility for financial assistance, and the enrollment process in a way that is accessible and clear, ensuring that individuals are well-informed and can make educated decisions regarding their health coverage.

Navigators are not focused on selling insurance policies, which distinguishes their role from that of insurance agents or brokers. They do not evaluate insurance claims as that function is typically reserved for insurance adjusters or companies. Additionally, while they may provide some educational resources, conducting formal training programs is not their primary responsibility. Thus, their main goal is to empower consumers by providing them with the necessary tools and knowledge to understand their health insurance choices.