What is the primary role of navigators in the Virginia Insurance Marketplace?

The primary role of navigators in the Virginia Insurance Marketplace is to assist individuals in understanding their options and enrolling in coverage. Navigators offer crucial support and guidance to consumers as they navigate the often complex world of health insurance. They help clarify the various plans available, explain the benefits and costs associated with different options, and provide assistance throughout the enrollment process, ensuring that individuals can access the coverage that best meets their needs. This support is especially valuable during open enrollment periods or when individuals are experiencing qualifying life events that allow them to sign up for new coverage.

Other roles such as providing legal advice, managing premium payments, or conducting health screenings fall outside the scope of navigators’ responsibilities. Navigators focus on education and enrollment, empowering consumers to make informed choices about their health insurance options.